Shipping policy

At UrStyle, we take great care to ensure your custom orders are processed and shipped with the utmost attention to detail. Below are the terms governing the shipping of your order:

1. Processing Time
Due to the custom nature of our products, we strive to prepare and ship orders within 3 business days from the date of order confirmation. However, during peak times or for particularly complex orders, processing may take slightly longer. We will notify you promptly if there are any delays.

2. Shipping Providers
We partner with reliable shipping carriers, including PostNL, DHL, and other trusted services, to deliver your order safely and efficiently. The choice of carrier depends on your location, order size, and shipping requirements.

3. Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the weight/size of the package. Any applicable taxes, customs duties, or fees for international shipments are the responsibility of the customer.

4. Delivery Time
Delivery times vary depending on the destination. Once your order has been shipped, you will receive a confirmation email with tracking details to monitor the progress of your shipment.

Estimated delivery times after dispatch are as follows:

  • Domestic (Netherlands): 1–2 business days.
  • European Union: 3–7 business days.
  • Rest of the World: 7–14 business days.

Please note that delivery times are approximate and may vary due to external factors beyond our control, such as customs processing or carrier delays.

5. Packaging and Care
Each product is carefully packaged to protect it during transit. For custom-made products, extra attention is given to ensure the integrity and quality of the item upon arrival. If your package arrives damaged, please contact us at info@urstryle.nl or via our contact form.

6. Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for delays or additional charges resulting from incorrect or incomplete address information.

7. Order Tracking
Once your order has shipped, you will receive a tracking number via email to monitor the delivery progress. If you encounter issues with tracking or delivery, please contact us.

8. Questions?
If you have any questions about our shipping policy or need help with a specific order, please contact us:

  • Email: info@urstyle.nl
  • Address: Bovenheigraaf 118a, 8095PE, T Loo Oldebroek

Thank you for choosing UrStyle. We look forward to delivering your custom creation with care and efficiency!